Frequently Asked Questions
01. What types of guest amenities do you offer?
We offer a comprehensive range of guest amenities, including both wet and dry products.
Wet amenities include shampoos, conditioners, shower gels, soaps, and more, available in both sustainable and plastic-based options.
Dry amenities include dental kits, shaving kits, combs, vanity kits, sanitary bags, shoe shine accessories, and more.
02. Are your products eco-friendly?
We are committed to sustainability and offer a range of eco-friendly options, including packaging from recycled paper and sustainable guest amenities, to help you reduce your environmental footprint.
03. Do you supply FSC-certified packaging?
Yes, we offer FSC-certified packaging that can be customized to meet your requirements. Please note that a minimum order quantity (MOQ) applies. For further details, feel free to reach out to our sales team.
04. Can I choose a fragrance from your existing selection?
Yes, we have a wide selection of fragrances available for immediate use. You can choose from our existing variety of fragrances for your guest amenities without the need for customization.
05. Do you offer customized fragrance options for guest amenities?
Yes, we offer a variety of fragrances for our guest amenities, including shampoos, shower gels, and other liquid products. If you require a unique fragrance tailored to your brand or specific preferences, we also provide customized fragrance solutions for regular orders under contract..
06. What is the minimum order quantity (MOQ) for customized fragrances?
For customized fragrances, we require a minimum order quantity (MOQ). The MOQ varies depending on the product and fragrance requirements. Please contact our sales team for specific details regarding the MOQ for your desired products.
07. How do I request a customized fragrance?
To request a customized fragrance, please get in touch with our sales or customer service team. We will work with you to understand your fragrance preferences and provide options that best suit your requirements.
08. Are your linens available in different thread counts and fabric types?
Yes, we offer a wide selection of bed linens in various thread counts ranging from 200 to 400 TC for bed linens. Our bed linens are available in both cotton and polycotton fabrics, with options in plain or striped designs.
For Bath linen we can offer from 500 to 1000 GSM. Bath linens are also available in cotton and polycotton blends.
09. Can I purchase cleaning supplies in bulk?
Yes, we provide cleaning supplies such as dishwashing liquids, floor cleaners, and glass cleaners, Hand Sanitizers in bulk, available in various sizes to suit your needs.
10. Do you offer bulk liquid products for hotels?
Yes, we offer bulk liquid products in 5 to 10-liter cans, including conditioning shampoo, shower gel, hair and body wash, handwash, and other essential liquids, perfect for hospitality businesses looking to maintain large inventories.
11. Are the soap dispensers you offer anti-theft?
Yes, we offer wall-mounted anti-theft soap dispensers in single, double, and triple configurations. These dispensers are designed to prevent theft and ensure long-lasting use in high-traffic areas.
These can be opened with special key provided with the Dispensers.
12. Can I customize the guest amenities or linens to fit my hotel’s branding?
Yes, we offer customization options for many of our products, including guest amenities and linens. Customization may include logo printing, color options, and packaging designed to align with your hotel’s branding. But there will be an MOQ which depends on customer requirements
13. Do you provide delivery to GCC countries?
Yes, we offer delivery services to all GCC countries, ensuring timely and reliable shipments for your hospitality needs.
14. What is your policy on product quality and satisfaction?
We are committed to providing the highest quality products. All our products are rigorously tested to meet industry standards. We also offer a 100% customer satisfaction guarantee to ensure your needs are fully met.
15. How can I place an order?
You can place an order by contacting our sales team directly through email or phone, whatsapp. Our team will assist you with product selection, customization, and delivery details to meet your specific requirements.
